FAQ

Orders & Shipping

How long does shipping take?

Orders are typically processed within 1–3 business days. Delivery times may vary depending on location, but most orders arrive within 5–12 business days.

Will I receive tracking information?

Yes. Once your order ships, you’ll receive a tracking number by email so you can follow your package anytime.

Do you offer free shipping?

We offer free shipping on qualifying orders over $50.

Where do you ship to?

Lunova Lux currently ships to customers worldwide.

Nails & Application

Are Lunova Lux nails reusable?

Yes. With proper application and gentle removal, many sets can be reused multiple times.

How long do they last?

Wear time varies based on application and lifestyle, but many customers enjoy several days to over two weeks of wear.

Will press-on nails damage my natural nails?

When applied and removed properly, press-on nails are a gentle alternative to salon acrylics and gels.

Are the nails lightweight?

Yes. Our designs are made for a comfortable, lightweight feel without sacrificing style or durability.

What’s included with my order?

Each Lunova Lux set includes the nail design shown in the product listing. Package contents and promotional packaging may vary slightly depending on the collection.

Sizing

How do I choose the right size?

We offer multiple sizing options designed to fit a wide range of nail shapes comfortably. If you’re unsure, we recommend comparing sizes carefully before ordering.

What if I’m between sizes?

For the best fit, sizing slightly smaller is usually recommended.

Returns & Support

Can I return my order?

Due to hygiene reasons, opened or used nail products cannot be returned.

What if my order arrives damaged or incorrect?

If there’s an issue with your order, contact us within 7 days of delivery and include photos of the item received.

How can I contact Lunova Lux?

You can contact our support team anytime through the Contact page on our website.

Product Care

How do I make my nails last longer?

Proper nail prep makes all the difference. Clean, dry nails and careful application help maximize wear time.

How should I remove my nails?

We recommend gentle removal to help protect your natural nails. Avoid forcefully pulling nails off.

Still have questions?

Our team is always happy to help with sizing, orders, or product recommendations.