Shipping policy

Processing Times

Orders are typically processed within 1–5 business days after payment confirmation.

Processing times may vary during:

Customers will receive tracking information once orders have shipped.

Estimated shipping times:

Shipping estimates are not guaranteed and may vary due to customs processing, carrier delays, or local delivery conditions.

Shipping costs are calculated at checkout unless otherwise stated.

Promotional free shipping offers may apply to qualifying orders.

Once shipped, customers will receive tracking information via email.

Tracking updates may take several days to appear depending on carrier systems.

Customers are responsible for providing accurate shipping information.

Lunova Lux is not responsible for:

If your package appears lost or significantly delayed, please contact our support team.

While we work closely with shipping carriers, delivery timelines are ultimately controlled by the carrier once the package has shipped.

International customers may be responsible for customs fees, import taxes, or duties required by their country.

Lunova Lux is not responsible for customs-related charges.

For shipping assistance, please contact:

Lunova Lux Customer Support
Email: support@lunovalux.com